Thank you for choosing Cysurance for your cyber insurance needs. Below is a list of customer support resources, depending on your product and carrier.

For additional assistance you may also contact Cysurance at support@cysurance.com or (917) 503-8031.

Customer Support

Your policy contains important information about your coverage. You can view your policy details on your Cysurance account page.

The Chubb Customer Service Center can directly service your policy needs, including billing and coverage questions. You can reach them Monday – Friday, 8am – 8pm, at 1-866-972-2727 or Chubbcsc@chubb.com.

CLAIMS

If you believe you are the victim of a cyberattack or breach, you should immediately call Chubb’s Cyber Incident Response Coach Hotline at 1-800-817-2665. You can also press the ‘Report Cyber Incident’ button on the Chubb Cyber Alert mobile application. Click here for more information about Chubb’s Cyber Alert Mobile App.

You may also email Chubb at cyberclaimreport@chubb.com to file a claim.

Customer Support

Cysurance provides support for Dual policyholder needs, including billing and coverage questions. You may reach us at support@cysurance.com or (917) 503-8031.

Your policy contains important information about your coverage. You can view your policy details on your Cysurance account page.

CLAIMS

If you believe you are the victim of a cyberattack or breach, you should immediately call Dual’s Cyber Incident Response partner, Clark Hill. Clark Hill offers a “24/7” data breach hotline at 1-877-912-9470.

Customer Support

Cysurance provides support for Protect Series subscribers, including billing and coverage questions. You may reach us at support@cysurance.com or (917) 503-8031.

CLAIMS

If you believe you are eligible for reimbursement under the program, you should contact Cysurance at claims@cysurance.com or (917) 503-8031 within 48 hours of learning of a triggering event.