Support

We welcome you inquiries and questions before or after purchasing Cysurance.

If you’d like more information about purchasing a policy, coverage, limitations, etc., or If you have questions about the policy you purchased:

  • You are welcome to call our dedicated Chubb customer service line in the US: 866-972-2727.
  • You can also send email to info@cysurance.com.

If you believe you are the victim of a cyber attack or breach, you should immediately call our dedicated Chubb customer service line in the US: 866-972-2727

Monitoring and remediation services are included in your Cysurance coverage:

1/ We will send your contact(s) periodic reports about the status and health of the network, and any alerts or events that may require attention. These reports may include recommended things you can do to lower you risk of a breach.

2/ For HIGH priority alerts or events, our team will notify your contacts via email and/or telephone to coordinate full investigation and, if necessary, remedial action. It may be necessary to call in professional cyber security specialists to work with you. (Costs for these services are covered by your policy, up to the policy amount.) In case of financial loss, the remediation team will advise you and the insurer, and provide “proof of breach” information collected by the system.

3/ If you believe your system(s) or network(s) may have been breached, please contact us immediately so that we can help you.

4/ IF YOU ARE THE VICTIM OF RANSOMWARE OR OTHER CYBER-ATTACK, please contact:

Chubb: 1-800-CLAIMS-0 (1-800-252-4670)
(After business hours: 800-523-9254)
Small Business Owners: 1-844-539-3801

TO REPORT SUSPECTED BREACHES:

Call our dedicated Chubb customer service line in the US: 866-972-2727.

FOR ALL OTHER SUPPORT:

Send email to support@cysurance.com and/or call (917) 503-8031

Your policy contains important information about your coverage. You can see your policy details on your account page.



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